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High Integration Overhead
parcelLab Team
November 15
Privacy regulations are important to abide by, especially when you are a global retailer. Unfortunately, it can be difficult to find a software partner that provides the level of privacy you need.
Friction
External Regulations
If your brand operates in Europe, you are well aware of the need to be in compliance with GDPR and other regional frameworks. Finding a vendor that can handle customer data that meets your standards and complies with all the regulations you require can be challenging and time-consuming.
Friction
Internal Scrutiny
Not only do you have to make sure your vendor meets external regulations, but also have to pass any new software through the internal scrutiny from architects, information security, and procurement. This makes bringing in something new a huge lift and can drag out the process more than necessary.
Solution
Empower Your Team
By leveraging parcelLab’s Platform, you gain enterprise-level privacy by design that is in compliance with SOC2, HIPAA, and ePrivacy (GDPR). Our Platform is designed around best practices on:
- Reducing data exposure
- Limited data retention
- Secure data transfer
- Secure authentication
Case Study: Multi-Channel Fashion Retailer
With an annual global revenue of over $22 billion, this brand is leveraging a post-purchase platform they can trust to protect their data and their customer’s data.
Then
Stringent Protocols
This brand adheres to stringent data privacy protocols typical to EU-centric retailers. They are required not only to be compliant with regulations but also to demonstrate privacy best practices. It proved to be difficult to evaluate vendors due to their inability to demonstrate modern data architecture.
Now
Full Data-Privacy
parcelLab was the only vendor able to equip this retailer with the level of privacy they needed, which included data encryption at rest and in motion, as well as on-demand customer data (10% of all records) vs. requiring an entire customer PII data transfer.
More Retailer Examples
Reducing Exposure
This global women’s fashion retailer was previously using a vendor that required 100% PII customer data transfer for click and collect orders to be returnable online. This significantly overexposed their customer data. Using the parcelLab Platform, designed around best practices for reducing data exposure, this brand was able to reduce their exposure risk by 90%.
More Retailer Examples
On-Demand Data Request
As a low return rate consumer electronics retailer, the concept of sharing 100% of order data to handle up to 2-year warranty cases was not feasible. With the on-demand data request mechanism that parcelLab provides, only relevant orders are queried, reducing their data exposure by 95%.
Protect Your Data With parcelLab
Leverage enterprise-grade privacy by design and turn potential dissatisfaction into an opportunity for revenue retention and growth by digitizing your returns, warranty, and exchanges process.
Digital Returns Portal
Front-end digital experience easily embedded on your site by JavaScript snippet.
Track & Communicate
Deliver end-to-end post-purchase communication with personalized emails and an embedded returns status page.
Exchanges
Leverage self-service exchange options to make equal exchanges for same-SKU variations such as color or size.
Unmatched Personalization Capabilities
Drive web traffic and repeat purchases with hyper-relevant content to engage your customers.
Custom Eligibility Rules
Reduce invalid and uneconomical returns by setting custom eligibility rules and return/repair reasons that reinforce policies.
Order API Connection
Ensure best-practice data access with no compromise on data privacy.
Multi-Label & Split Returns
Handle complex multi-item returns requiring more than one label, returning to one or more locations.
Comprehensive RMA Sharing
Reduce manual warehouse processing and enable further automation.
Confirmation Page Survey
Collect customer rating and reviews on the confirmation page.
Request a Demo
Learn how you can delight customers and retain revenue with our returns solution - Retain.
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