parcelLab Platform
Do more with your data by leveraging parcelLab’s Platform’s flexible and intutive data model that enables all other parcelLab products.
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Stay Informed With Built-in Insights
parcelLab’s Platform delivers built-in business intelligence for all of our products including engagement analytics (click rates, open rates, website sessions), returns analytics (registrations, returns reasons, frequently returned items), live monitoring (exceptions, shipments exceeding Promise) to ensure everything is optimized, and standard exports of this data.
Gain Full Visibility
Insights
View fulfillment performance, delivery issues, customer promise attainment, returns behavior, communication engagement, and more all in one place.
Protect Your Data
Security
Leverage enterprise-grade privacy by design to protect your and your customer’s data in compliance with SOC2, HIPPA, and ePrivacy (GDPR).
Future-Proof Your Business
Connect
Access your data with ease, integrate faster, and see results quicker by ensuring smooth movement of data between systems and future-proof your technology stack.
Carriers
Deliver a seamless, consistent post-purchase customer experience regardless of where a package starts and ends its journey. Our team of experts manages all our carrier interfaces, so you don’t have to.
Scale Your Brand
We’ve Got You Covered
We’re already integrated with the world’s leading carriers, two-person handling companies, and freight forwarders. We’ve matched and standardized data across our extensive network. So, brands and retailers can deliver a seamless, consistent post-purchase customer experience.
Features
SSO Integration
Secure access to parcelLab portals via your SSO for unlimited users.
Privacy by Design
parcelLab's Platform meets SOC2, ePrivacy, and HIPAA security standards.
Power BI Analytics
Easily access carrier SLAs, historical performance, customer promise attainment, and more.
API Connectivity
Easily integrate via webhook for streamlined system communication.
Standard 3rd-Party Integrations
parcelLab integrates directly with Shopify, Salesforce, Magento, and TrustPilot.
Additional 3rd-Party Integrations
Platform integrates with Salesforce Service Cloud and Zendesk for streamlined support.
Teams That Benefit From parcelLab's Platform:
Ecommerce & Marketing Teams
Protect your brand trust and reputation with our built-in Privacy by Design and gain a better understanding of what drives customer satisfaction and engagement, returns initiation behavior, and more.
Customer Service Teams
Work more efficiently and improve customer satisfaction through integration with service tools like Zendesk and Salesforce Service Cloud.
Platform Impact
Weeks or Less to Go Live
Reduction in WISMO inquiries
Point Increase in NPS Scores
parcelLab provides all parties with more transparency in the otherwise opaque shipping process. The customers know the current status of their order and we know whether everything is running smoothly with our logistics partners. In addition, we are now learning much more about what our customers think about us. This is a real win-win situation for everyone.
Robin Jakoby
E-Commerce Product Owner
Frequently Asked Questions:
parcelLab’s platform includes enterprise-grade security (SSO, Privacy by Design), built-in business intelligence (reports on returns, engagement), and integrations via APIs and with third parties including Shopify, Salesforce Commerce Cloud, Magento, TrustPilot, and Zendesk.
While our competitors’ solutions are made for systems owners, parcelLab is the only post-purchase software truly built for Experience Designers — people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Since all parcelLab products run on the platform, it is automatically included in your implementation.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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