parcelLab Customer Success Stories
Join the leading brands worldwide. You're in good company.
Home Décor & Perfume
PartyLite: Branded communications decreased inquiries by 50%
Fashion & Luxury
H&M: Ending the experience gap in global delivery
Fashion & Luxury
Hugo Boss: Drive urgency and build brand loyalty with transparent, personalized touchpoints
Fashion & Luxury
Hessnatur: Targeted timing yields a +365% increase in ratings
Fashion & Luxury
bonprix: 24 message triggers ensure an optimal buying experience
Spare Parts & Accessories
GRANIT: 20% fewer calls due to delivery updates
Spare Parts & Accessories
MOO: Complete control leads to 3.4x more contacts
Fashion & Luxury
PETER HAHN: 98% deem our shipping information reliable and helpful
Electronics and Media
Conrad: 5% fewer returns through automation
Toys, Hobbies and DIY
Bergzeit: Inquiries decrease 21.5% due to shipping info
Electronics and Media
Gravis: Control over customer contact increases reviews by 127%
Toys, Hobbies and DIY
11teamsports: Customer loyalty pays off with 19% more sales as a result
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
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