Uplevel Returns from Paper to a Self-Serve Digital Experience
Our products enable consumers to effortlessly register their returns, get a label or QR code, and track returns with timely, hyper-relevant communications.
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Personalize for Optimal Returns Recovery
Deliver returns-specific communications with personalized emails, embedded Returns Status Page, and hyper-relevant content that engages your customers to drive web traffic and repeat purchases.
Generate 3X More Repeat Purchases
Own an embedded, retailer-branded consumer journey with out-of-the-box repurchase trigger incentives for exchanges, instant credit, and store returns.
Increase Customer Retention by 10%
Empower customers to self-serve through an intuitive digital returns portal that communicates your return eligibility requirements and lets them easily track their parcel online or through a fully updated customer service agent.
Add 8 New Personalized Touchpoints
Generate high-engagement digital experience touchpoints by automating labor-intensive workflows such as split returns, uploading custom documents, approving images, and printing multi-labels.
Features
Returns Portal
Easily embed a responsive Returns Status Page into your website with a quick JavaScript snippet, owning all CSS styling to drive on-site traffic.
Returns Flow
Configure return eligibility, reasons, methods, images to be uploaded, and more with flexible rules to create customized return flows.
Trigger Builder
Set triggers for personalized customer journeys, including drop-off, pick-up/drop-off, carrier or warehouse delays, and refund issues.
Multi-Label & Split Returns
Handle complex multi-item returns requiring more than one label, returning to one or more locations.
Exchanges
For consumers to make equal exchanges for same-SKU variations such as color or size, self-service options.
Instant Credit
Initiate triggers for instant credit/refunds upon return events like initiation, drop-off, or processing arrival for trusted segments.
Warranty & Claims
Request images and descriptions of return items to manage approval flows for return, repair, or warranty cases.
In-Store Returns & Comms
Offer prompt and accurate info on in-store returns, including nearby store maps, addresses, and hours.
Customer Impact
Conrad: 5% fewer returns through automation
Returns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.
Silvio Heider
Business Expert Project & Digital Process Management
Weltbild: 5% decrease in returns thanks to parcelLab Retain
Thanks to parcelLab, we were able to improve customer communication and make it more transparent. Weltbild puts its customers center stage across the entire customer journey – no matter where they are at the time. This gives them an all-round good shopping experience.
Christian Sailer
Chairman of the Management Board
Frequently Asked Questions
Part of parcelLab’s unique end-to-end post-purchase experience solution, parcelLab Retain is the perfect extension to our parcelLab Engage suite of delivery tracking and communications products. Additionally, the parcelLab Platform offers a flexible and intuitive data model that speeds up retailers’ ability to personalize returns experiences, such as managing multi-shipment returns, presenting content specific to returns reasons, equipping customer service agents with returns process overrides, delivering targeted content by customer segment, and much more.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations. parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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