parcelLab for Electronics & Media Brands
Stand out, build brand loyalty, and win repeat business.
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Benefits for Electronics & Media Brands
Increase Conversions
Display delivery dates on product pages and at checkout for a competitive edge.
Personalized Experiences
Elevate above competitors by offering a unique and engaging post-purchase experience.
Drive Demand
Suggest personalized products and accessories based on customer purchases.
All the Post-Purchase Tools You Need For…
Converting Customers
- Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
- Target customers with hyper-relevant accessories and content specific to what they have ordered.
Engaging Customers
- Deliver a seamless, personalized customer experience at every touchpoint and eliminate friction that causes customer inquiries around deliveries and returns to increase topline revenue.
- Manage your customer’s expectations proactively with automated messaging around delays and reduce WISMO/R.
Building Journeys
- Proactively share installation, setup, and user guides in delivery communications and on tracking pages to reduce returns from user error and frustration.
- Offer repair and replacement options, store credit, or gift cards in addition to returns to recover more revenue.
Transforming Processes
- Empower your team with the analytics they need to understand and improve the customer experience.
- Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Electronic & Media Brands Achievements
Reduction in WISMO Inquiries
Post-Purchase Touchpoints
Increase in Conversions
BOSE: Our customer focus resulted in an email open rate of 79%
I think that this was one of the main decisions to go with parcelLab because we saw flexibility there, and we really liked the idea, for example, of testing different templates, like doing A/B tests on open rates differ. How does click-rate differ if we put this element up or down, etc?
These tests would internally take a lot longer… but really kudos to the parcelLab team here – they have been super flexible, and everything is done really fast!
Tim Volkmann
Manager – Digital Consumer Direct Europe BOSE
MediaMarktSaturn: Achieved 2.5 million extended customer touchpoints
With parcelLab, we created additional communication and marketing channels that are very well received by our customers. Through the intelligent shipping communication provided, we have significantly reduced customer service inquiries.
Marius Lückemeyer
Chief Digital Officer
Conrad: 5% fewer returns through automation
Returns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.
Silvio Heider
Business Expert Project & Digital Process Management
FAQ:
parcelLab’s electronics and media customers leverage our platform for enhancing their post-purchase experience. Some features that customers use include but are not limited to, enhanced pick-up/collection experiences, native map functionality, reminder emails when items have arrived at the store, and hyper-relevant content targeting based on customer purchases.
Our customers see huge results from using our platform. One customer reports seeing an 86% CSAT score and $1.6 million in revenue from post-purchase communications.
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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