Reduce WISMO & WISMR
With parcelLab, customers can reduce WISMO requests by up to 42% and WISMR requests by up to 30% through proactive customer notifications.
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Decrease Operational Cost & Complexity
parcelLab Service products are tailored for customer support and returns teams to swiftly address WISMO and WISMR inquiries, enhancing productivity, satisfaction, and the customer experience.
Reduce WISMO By Up to 42%
Enhance WISMO inquiry handling by facilitating quick access to order, tracking, and customer info, and mitigate customer uncertainty by conveying delivery expectations on product pages and offering personalized updates and self-service options.
Reduce WISMR By Up to 30%
Cut support costs and boost customer loyalty by 10% with proactive communication that keeps customers informed and prevents inbound inquiries. Build trust and loyalty by creating unique returns experiences with personalized touchpoints, increasing repeat purchases, and potentially reducing future returns.
Reduce Call Handling Times by 10-20%
Easily access details about the status of orders and returns, so customer support can quickly resolve consumer questions.
Features
Customer Service Portal
Customer service agents can access order, shipping, and communication history all in one place, making WISMO inquiries quicker to resolve.
Order Status Page
Enable consumers to self-serve and know the status of orders and returns, all embedded on your site and with your brand and voice .
Digital Returns Portal
Integrate a streamlined returns process with easy selection, multiple methods, QR code generation, and local drop-off to enhance sustainability.
Multichannel Communications
Update customers via their preferred channel: chatbot, SMS, mobile app push, and alternative messaging channels.
Service Tool Integrations
Display order, tracking and communication details inside helpdesk tools like Zendesk service.
Watchlists & Alerts
Automatically create and resolve tickets for packages with incidents during processing and shipping.
Single Sign-On (SSO)
Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users .
Customer WISMO Metrics
Bergzeit: Inquiries decrease 21.5% due to shipping info
By cooperating with parcelLab we offer our customers a service plus, because we give them more security during the shipping process. At the same time, we were able to reduce the number of shipping-related inquiries by 21.5% by Black Friday, which greatly relieves our teams.
Nicole Rosenthal
Head of Customer Care
BBG: Shipping updates reduce customer inquiries at BBG by 24%
We recognize that only satisfied customers return and become loyal customers. The delivery process certainly has an extensive influence on customer service inquiries.
Sebastian Leiß
Product Owner
GRANIT: 20% fewer calls due to delivery updates
The brand GRANIT PARTS stands for customer orientation and reliability. This is not only reflected in our products, but thanks to parcelLab also in our shipping communication.
Benjamin Luyten
Head of International Partnerships
Frequently Asked Questions
parcelLab products keep your consumers informed, so they can find the information needed to know the status of their orders and returns. Additionally, we provide automatic proactive messaging to alert your consumers about changes in order status, such as weather issues. In addition to consumer tools, the parcelLab Service products deliver solutions for the customer support and returns teams, so they have the information needed at their fingertips to easily answer incoming inquiries.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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