We Bring People and Brands Closer Together

parcelLab actively manages the post-purchase experience across 175 countries and tracks shipping data from more than 350 carriers worldwide.

800+

Customers Worldwide

200

Employees Around
the Globe

$112 million

in Series C Funding

About Us

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way.

Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experiences, creating unique moments of pure joy for their customers.

Trusted by leading brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide–bringing people and brands closer together.

The parcelLab Difference

Personalized

We empower brands to personalize all post-purchase interactions and stand out.

Fast Implementation

Our experts ensure a smooth launch in 90 days or less.

Better Support

Our team is known for its responsiveness and expertise in best practices.

Our Vision

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience.

Our culture principles

Our people

It might be a cliché, but our global team of 150+ truly is our greatest asset.

We are an ambitious, talented bunch, and we’re always on the lookout for more superstars to join us.

parcelLab means space to explore, grow and get to work alongside the best humans I have ever worked with.

Alina Belwe

People Operations Generalist

Meet our team

Want to Join Us?

Join our talented team and embark on an exciting journey with a digital-first company spanning North America and EMEA. We're actively seeking top talent to contribute to our success story.

Join the team

parcelLab to me means this great team spirit & culture of curiosity and openness. I’ve only ever met interesting people, who were willing to help, eager to connect and pull together as a team.