Improve Customer Experience

parcelLab products keep your consumers informed, so they feel confident and informed about their orders at every step of the journey.  Additionally, you can build customer post-purchase journeys for each customer segment – without technical knowledge – so they receive the optimal personalized high-end experience.  When your consumers have inbound inquiries, our solutions enable support to quickly resolve the calls in a short amount of time by providing detailed order / return information at their fingertips.

While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.

Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.