parcelLab for Fashion & Luxury Brands
Unlock cross and upselling opportunities, provide effortless returns, and gain visibility of your post-purchase experience.
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parcelLab Benefits
Grow Revenue
Convert more customers for repeat purchases.
Build Brand Loyalty
Craft a unique brand experience to excite, stand out, and retain customers.
Reduce Costs
Prevent returns and cut your customer inquiries by 30%.
All the Post-Purchase Tools You Need For…
Converting Customers
- Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
- Create a post-purchase experience that is consistent, true to your brand, and wows your customers. Make them enjoy every step so they continue to come back over and over again.
Engaging Customers
- Deliver a seamless, personalized customer experience at every touchpoint and eliminate friction that causes customer inquiries around deliveries and returns to increase topline revenue by 2%.
- Manage your customer’s expectations proactively with automated messaging around delays and reduce WISMO/R by 30%. Enable your customer service team to answer all customer inquiries 20% faster by giving them the information they need in one view.
Building Journeys
- Treat your customers to a hyper-personalized journey for returns. Set up different return flows for your respective customer segments and recover as much as 10% of your revenue while pushing for exchanges and preventing 5% of unwanted returns.
- Leverage an intuitive digital process for multi-label returns, customs documents, and image approval to transform tasks that are normally complex and manual.
Transforming Processes
- Empower your team with the analytics they need to understand and improve the customer experience.
- Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Fashion & Luxury Achievements
Increase in Reviews
Growth in Site Traffic
Increase in Basket Size
FARFETCH: Controlling the customer journey resulted in 72% positive feedback
parcelLab helps FARFETCH maintain a consistent customer experience and brand presence.
Stuart Hill
SVP of Logistics
New Look: More sales through targeted product recommendations
The partnership with parcelLab will help us to provide seamless post-purchase interactions that keep customers happy and engaged. Having timely and relevant communication with our customers at this important stage of the purchase journey not only reduces the pressure on our teams internally – meaning that when an issue does arise they can provide faster responses – but it means we are well positioned to drive greater loyalty and repeat purchases.
Nick Ormerod
Director of Ecommerce
Philipp Plein: Elevate customer centricity with proactive communications
Service in luxury fashion is expected. It’s not nice to have or good to have – it’s a must.
Our customer service teams assist in every step of our customer’s shopping experience, and parcelLab is a big game changer because instead of following up on already completed orders, our teams’ resources are freed up to build loyal client relationships and give the personal touch expected from our luxury brand.
Olga Burfan
Head of Global Ecommerce
Frequently Asked Questions
parcelLab’s fashion and luxury customers leverage our platform to improve their post-purchase and returns management experience. Some of the features customers use include but are not limited to, predictive personalization, proactive communications, embedded order tracking page, real-time delivery status updates, and live product stock availability.
Our customers have seen huge benefits since implementing our platform. One customer reported seeing 115 million website visits from post-purchase communications in 12 months and $207 million generated from communications.
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Learn More About parcelLab Product Suites
Convert
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.
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Engage
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.
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Retain
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.
Learn moreTransform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.
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