parcelLab has been named 'Best Unified Customer Experience' by the Vendors in Partnership (VIP) Awards

Learn more

20% fewer calls due to delivery updates


GRANIT Parts, a well-known replacement parts specialist, distributes products for agricultural machines, gardening tools and construction vehicles. The brand works with 35,000 dealers, providing high-quality services and products to businesses across Europe. Because of the nature of their products, delivery is a time-sensitive issue. Often, GRANIT Parts’ customers are businesses that need a replacement part in order to get their job done. This means that in order to maintain their reputation, it’s paramount that any delays are communicated in a timely manner.

Products Used

engage Engage
Platform Logo Platform


Spare Parts & Accessories

parcelLab Impact


Fewer Inquiry Calls


Fewer Inquiry Emails


B2B Info Emails

Book a demo


Clear and timely communication is crucial for GRANIT Parts, a leading name in the spare parts industry, where on-time deliveries are vital. To avoid delays and maintain open communication, they utilize our event-driven platform. This system promptly notifies customers of any delays, offering them swift access to alternative solutions and preventing any hold-ups in their projects.


Detailed & Timely Communication

Utilizing our solution, GRANIT Parts can promptly and accurately inform customers of any delays. The live shipment tracking feature is not only enabled for white-labeling but can also be customized with personalized content, such as videos, to offer customers a holistic service experience.

The Result

Since working with us, Granit Parts has added high-quality, valuable customer touch points to their post-sales experience. This further supports the brands credibility as customers can trust them to communicate proactively. Furthermore, the personalized, detailed customer touch points have contributed to a 15% drop in their inquiry emails and a massive 20% decrease in inbound customer calls. This has reduced the cost and workload of the sales team, as well as increasing the happiness of customers.

Book a demo

Learn More About parcelLab's Product Suites

parcellab convert Convert

Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.

Learn more
engage Engage

Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.

Learn more
retain Retain

Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.

Learn more