parcelLab vs Malomo: Which is better for your business?
Find the most significant post-purchase tool.
Why choose parcelLab over Malomo?
Extensive Carrier Integrations
parcelLab offers a broader and more versatile range of carrier integrations compared to Malomo’s 68, making it a superior choice for businesses aiming for global outreach and diverse shipping needs.
Target Market Focus
Unlike Malomo’s specialized focus on small businesses primarily using Shopify, parcelLab presents a flexible and scalable solution catering to a wide spectrum of business sizes, including both small and large enterprises.
Global vs. National Scope
parcelLab excels in global operations, adept at handling complex cross-border shipments, unlike Malomo which primarily focuses on the US market with limited international shipping capabilities.
Malomo customers who switched to parcelLab say:
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Limited Customer Service
Users express that Malomo’s customer service lacks the responsiveness and personalized support they found in parcelLab, highlighting a gap in user assistance.
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Limited Global Knowledge & Support
Customers note Malomo’s limited capabilities in handling global logistics and cross-border shipments, contrasting with parcelLab’s extensive international expertise and support.
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Narrow Customization & Flexibility
Switching customers observe that Malomo offers less flexibility and fewer customization options compared to parcelLab, limiting their ability to tailor the post-purchase experience to their brand’s unique needs.
Comparison of features between parcelLab and Malomo
Year founded
Number of employees
Number of integrated carriers
Customer Service
Assistance and support for customers
Global Capabilities
Worldwide reach and operational flexibility
Customization
Tailoring services to individual needs
Implementation Support
Assistance with setup and deployment
Certifications & Privacy
Audits ensuring data protection standards
Estimated Delivery Date
Predicted arrival date for orders
Campaign Manager
Coordinates and oversees marketing campaigns
parcelLab vs Malomo FAQs:
parcelLab stands out as a top choice in post-purchase software, reflected in its impressive G2 rating of 4.7 out of 5. This high rating underscores its effectiveness and customer satisfaction. For detailed user feedback, visit G2 Reviews of parcelLab.
While Malomo offers a good entry point into post-purchase experiences, parcelLab excels in delivering unique and personalized customer experiences. It’s important for online shops to consider key factors like security, ease of use, robust API, top-tier support, and innovative features. parcelLab’s experience in working with leading retailers also provides valuable best practices in the field.
Yes, parcelLab includes a comprehensive returns management solution within its “Retain” suite. This integrated offering ensures a seamless and efficient process for handling returns, enhancing the overall customer experience.
parcelLab’s global presence, with offices in the US, UK, Germany, and France, equips it with deep expertise in these key markets. This international footprint enables parcelLab to offer a seamless localization experience that adapts to the unique needs of different regions. The service ensures effective communication and customer engagement globally. Localization on the tracking page and in post-purchase communication is based on browser language and user preferences. This approach caters to parcelLab’s diverse customer base, which ships worldwide, supporting cross-border transactions.
parcelLab’s integration extends beyond eCommerce platforms, encompassing nearly 100 other systems like Order Management, Warehouse, Marketing Automation, ESPs, CDPs, and Customer Feedback tools. This wide-ranging integration capability enhances user experience and management efficiency, offering more than just seamless tracking and customer communication.
Unlike many platforms that rely solely on apps, parcelLab has developed documented processes for both receiving and pushing data, showcasing its adaptability and user-friendliness.
parcelLab ensures robust data security and compliance through its specialized “Security” module within the parcelLab Platform Suite. This module underscores the platform’s commitment to data protection. Supporting their focus on security, parcelLab is certified in SOCII, HIPAA, and ePrivacy. Additionally, the platform adheres to strict data management protocols, ensuring that all personal data is deleted after a three-month period, further reinforcing its dedication to data security and user privacy.
