Choosing the Right Post-Purchase Platform: parcelLab or AfterShip?
Finding the best post-purchase software for enhanced customer experience.
Why choose parcelLab over AfterShip?
Customizable Branding
parcelLab’s customizable, white-labeled communication and tracking maintain brand experience from purchase to delivery.
Direct Carrier Integrations
parcelLab offers near real-time order updates, providing customers with accurate and prompt shipping information.
Post-Purchase Engagement
parcelLab offers specialized tools for customer retention, promoting repeat purchases and lasting relationships.
Aftership customers who switched to parcelLab say:
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Limited Personalization and Support
Customers note that AfterShip’s support lacks the personal touch and consistent contact offered by parcelLab, emphasizing the importance of direct and personalized customer assistance.
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Basic Customization Options
Users find that AfterShip’s customization options are limited compared to parcelLab, which offers a more extensive range of localization and customization choices, significantly improving the after-sales experience.
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Self-Service Setup and Limited Engagement
Former AfterShip users appreciate parcelLab’s hands-on implementation support, contrasting AfterShip’s largely self-service setup. They also highlight parcelLab’s advanced features like over 50 email triggers for enhanced customer engagement.
Comparison of features between ParcelLab and Aftership
Implementation
Customer Communications
Order Tracking Pages
Returns Management
Data and Delivery Estimates
Customer Support
parcelLab vs AfterShip FAQs:
parcelLab is highly regarded in the realm of post-purchase software, as evidenced by its impressive G2 rating of 4.7 out of 5. This rating reflects its effectiveness and high level of customer satisfaction. For comprehensive user feedback and detailed reviews, you can visit G2 Reviews of parcelLab.
The key difference between parcelLab and AfterShip lies in their approach to post-purchase customer experience. parcelLab offers a more personalized and hands-on implementation support, direct integrations with a wide range of carriers, and comprehensive customization options, particularly in customer communications and returns management.
parcelLab’s focus on a tailored approach caters to a broad spectrum of businesses, from medium-sized businesses to global brands. For more details, you can read the comparison on parcelLab’s blog.
Setting up an account with parcelLab is designed for efficiency and thoroughness. The process typically takes about four weeks to complete. This timeframe allows for the integration of various carriers, languages, and other essential aspects of your business. Throughout this period, our dedicated team works closely with you to ensure every specific need and requirement is addressed. We are committed to providing a streamlined and supportive experience during your account setup, making the transition smooth and tailored to your unique business needs.
parcelLab is a comprehensive cloud-based solution aimed at enhancing the post-purchase experience for online retailers. Its key functionalities include:
- Delivery Prediction: Enhancing customer conversion at checkout by providing accurate delivery predictions.
- Tracking Notifications: Enables sending of branded, personalized shipping notifications.
- Returns Management: Simplifies and streamlines the returns process.
- Post-Purchase Marketing: Facilitates engaging customers post-purchase for upselling or cross-selling.
- Performance Analytics: Allows analysis of various performance metrics related to deliveries and customer interactions.
Essentially, parcelLab transforms the post-purchase waiting period into a valuable opportunity for businesses to engage further with their customers.
parcelLab presents a highly adaptable customer communication platform, featuring entirely customizable, white-labeled email alerts tailored to specific brand needs. This versatility extends across various channels, including SMS, mobile applications, and popular messaging apps like WhatsApp and Messenger. The platform boasts over 50 email triggers for nuanced customer interactions, ensuring comprehensive communication tailored to various stages of the customer journey.
Incorporating marketing elements into messages is streamlined, allowing for personalized product suggestions and promotional opportunities. parcelLab also excels in offering brand-centric tracking pages, which are completely customizable and hosted under the brand’s own domain, providing a seamless brand experience.
Additionally, the service includes a customizable digital returns portal on the brand’s website, enhancing the post-purchase experience. With direct API connections to more than 350 carriers, ParcelLab ensures almost instantaneous updates on shipments, maintaining transparency and efficiency in delivery updates.
parcelLab: Offers a high-touch, collaborative onboarding process. Typically, brands are set up within 30 days, with most taking about two weeks. The process includes setting up data transfer, adding the brand to the platform, designing shipping notifications and tracking pages, and testing.
